For registered channel partners only.
Manage multiple Worry-Free™ Security and Trend Micro™ Hosted Email Security customers from anywhere using Trend Micro Worry-Free Remote Manager. This secure, hosted web console helps small business resellers increase profitability by reducing the costs of servicing customers as business grows.
Overview
For registered channel partners only
Manage multiple Worry-Free Security and Hosted Email Security customers from anywhere using Worry-Free Remote Manager. This secure, hosted web console helps small business resellers increase profitability by reducing the costs of servicing customers as business grows:
- Centrally manage multiple Worry-Free customer accounts from a single web console
- Maintain full customer touch and complete configuration control of customer installations
- Begin immediately by taking advantage of Trend Micro's hosted data centre
Increase Profitability by Improving Operational Efficiency
Trend Micro has combined standard Windows-based solutions with a web console to give registered resellers the advantage of unique, secure management capabilities that provide an unrivaled level of depth to manage multiple Worry-Free Security and Hosted Email Security customers. Worry-Free Remote Manager now can also be integrated with the industry-leading Kaseya IT automation framework, to simplify support of customers where this Kaseya platform has been deployed.
Benefits
Key Advantages
- Increase Profitability and Enhance Service Quality — Spend more time on high-value activities and less time on operational tasks
- Improve Operational Efficiency — Reduce operational service effort of IT staff by using a single console to manage multiple customers
- Deepen Security Insight — Analyze security issues through graphical reports and summary dashboard data
Key Features
- Manage multiple customers at any time from a single console
- At-a-glance security dashboard shows status for all Worry-Free Security and Hosted Email Security accounts
- Automatically generate customer operational reports from anywhere
- Automatically send security alerts to the Kaseya ticketing system, and view them from the Kaseya management console
- Customize risk/assessment levels for different customers
Tech Spec
Supported Trend Micro Security Products
- Worry-Free Business Security Services
- Hosted Email Security
- Worry-Free Business Security Advanced 5.0 or later
- Worry-Free Business Security Standard 5.0 or later
System and Network Requirements
- At least 50MB of free disk space on the security server, for the Worry-Free Remote Manager Agent
- Security server must have Worry-Free Business Security Advanced 5.0, Worry-Free Business Security Standard 5.0, Client Server Security for SMB 3.5 or later, or Client Server Messaging Security for SMB 3.5 or later
- Active Internet connection
- Microsoft™ Internet Explorer™ 6, SP1, SP2, and 7
- No pop-up blockers
- Security level for trusted sites set to Medium
- Trusted sites should include the Worry-Free Remote Manager URL
Local Language Support
Available in English, French, Spanish, Italian, and German. Both the user interface and reports are localized.
Support Info EMEA
Registration Assistance
- Online technical support: http://smb.trendmicro.eu
(Please use Category “Online Registration(OLR)/Renewal” - Coverage: 08:00-17:00hrs Monday - Friday
Technical issues
- Online technical support: http://smb.trendmicro.eu
(Please use Category “Configuration” or “New Installation/Uninstallation”) - Coverage: 08:00-17:00hrs Monday – Friday
Customer Stories
2011
Creative Teams Enjoy “Set-It-and-Forget-It” Security
Switching customers to Trend Micro™ Worry-Free Business Security boosts IT service provider’s and clients’ productivity. “Even with the sheer volume of threats out there, I consider us well protected with Smart Protection Network and Worry-Free solutions. My two main concerns are protection and productivity, and Trend Micro solutions allow me to check off both from my list.”
2010
Service Provider Improves Proteciton While Saving Customers Time and Money
ELBO Computing Resources chose Trend Micro Worry-Free Remote Manager to manage their customers' security more efficiently.
Service Provider Helps Small Businesses Address Compliance
Updating customers to the latest Trend Micro™ Worry-Free™ Business Security software boosts data loss prevention.
Switching to Trend Micro Helps Grow ICT Services Business
Trend Micro™ Worry-Free™ solutions decrease security incidents, increase support engineer efficiencies, and reduce costs.
Switching Security Solution Improves Customer Satisfaction
Trend Micro™ Worry-Free™ Business Security helps IT service provider keep customers safer with simpler, smarter security.
Switching to Trend Micro has Staff and Customers Smiling
IT engineers at Cal Net Technology Group choose the stability and simplicity of Trend Micro™ Worry-Free™ Business Security.
Trend Micro Contributes to Security Integrator’s Customer Satisfaction
Communications Finance, Inc. (CFI) offers best-of-breed security, innovations, and protection from emerging threats.
Trend Micro™ Worry-Free™ Business Security Aces the Test
Real Time Consultants compare security solutions to cut through marketing hype and find the best protection for SMBs.
2009
Service Provider Gains Business and Builds Customer Loyalty
kriehn.net uses Trend Micro™ Worry-Free™ Remote Manager to demonstrate the value of security and services.
MSP Saves Time and Increases Company-Wide Security for Customers with Trend Micro™ Worry-Free™ Solutions
“Our daily internal NOC processes are all very proactive, and Worry-Free™ Remote Manager is now a vital tool in that regard. By moving to Trend Micro, we spend a lot less time resolving security issues. Our customers are more secure, and we spend less time managing them.”
Service Provider Chooses Trend Micro™ Worry-Free™ Business Security Solutions for Simple, Scalable Security
Maxis Networks is a quality provider of WAN and LAN networking, network security, voice over IP telephony, and server and PC solutions. Secure, reliable data protection is considered a critical element of each customer’s business continuity and disaster recovery planning.
Managed Services Provider Increases Productivity and Profitability with Hosted Security from Trend Micro
eWranglers provides managed IT services to small business customers. While the company offers a broad range of technology expertise, its focus is on the security infrastructure-perimeter protection, encryption, malware and virus protection, and spam prevention.
Australian IT Provider Manages 400 Customers using Worry-Free™ Remote Manager
OAS uses one console to manage 400 customers. They save time as well as keep customers happy and protected from threats.
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Small Business IT Partner Delivers Hosted Security from Trend Micro
Glide Computing provides technology solutions and services tailored to the way small businesses work. The IT experts recommend security solutions that minimize the risks to Glide Computing customers, and provide managed services to simplify day-to-day administrative responsibilities for each business.
Channel Partner Increases Customer Satisfaction while Lowering Costs with Hosted Security from Trend Micro
Jensen Consulting has built a base of loyal customers by consistently delivering and recommending solutions that are ideally suited to each customer’s business. In-depth experience and technology knowledge allow these IT professionals to evolve highly available infrastructures that help small businesses achieve their goals.
UK Service Provider Relies on Trend Micro Hosted Security Solutions to Better Protect Small Businesses and Gain Ongoing Revenue Stream
Alfred Ashley Group helps small businesses overcome the daunting prospect of buying, installing, and managing computer and telephone system solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company’s revenue and profit goals.
IT Service Provider Delivers Higher Level of Service with Hosted Security and Trend Micro™ Worry-Free™ Remote Manager
For more than 30 years, Smith Micro Technologies has built a loyal base of clients with its customer-focused, can-do attitude. The company’s cradle-to-grave full-service IT resources provide people, products, and service, including security solutions that protect all of the customer’s technology and digital assets.
Trend Micro Hosted Security Enables Cost-Efficient Managed Services
With almost two decades of success, MicroPrice Technologies shares its technology expertise with a broad range of small business customers. The company provides solutions and managed services that encompass communications, storage, security, and other infrastructure technologies vital to successful businesses.
Small Business IT Service Provider Uses Trend Micro™ Worry-Free™ Remote Manager to Enable Profitable Managed Security Services
The professional and technology services provided by Milo Informatica serve banks, insurance agents, and even home offices. The diverse customer base shares a reliance on the provider’s expertise for selecting and deploying technology solutions, and building in and managing the security required to protect their business assets.
Spanish Security Solution Provider Names Trend Micro™ Worry-Free™ Business Security as its Best Security Solution for Small Businesses
ACCIONET specializes in the delivery of integrated systems and information security solutions for small and medium businesses. Customers rely on the experts at ACCIONET to help them evaluate, install, and manage solutions that give authorized users a productive work environment with built-in protection from threats.
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Customer Story
« We always aim to be as proactive as possible, and Worry-Free Remote Manager is now a vital tool in that regard…It saves us at least 45 minutes a day, and it gives us real-time visibility that we didn’t have before. »
Brad Bell, Lead Network Services Delivery Engineer, Workplace Technology Center, Inc.
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